OE21TM Course 5 Operations Excellence

Operational Effectiveness      

Course 5   Operational Effectiveness

Course 5 Operations Excellence (Operational Effectiveness)

WHO SHOULD IMPLEMENT OPERATIONAL EFFECTIVENESS STANDARDS: Managers of Product and/or Service Design, Production, Delivery and Customer Support, Project Managers, Quality Managers, Risk Managers, and other managers who manage these operations. The Operations Focus Team (OFT) Chair Person is accountable for Operations Excellence results, including process efficiency and effectiveness. management of information systems, safety and emergency preparedness and product, service, and process results.  

WHAT YOU RECEIVE:

  • HPO21 Institute Certificate of Completion - Operational Excellence This certificate indicates that you have completed the Unit 6 Operational Effectiveness Implementation

  • Operational Excellence Decision Support Tools: Downloads and licenses to use the following Decision Support Tools:

  • OFT_6.2a_Process_Improvement_Workbook (.xlsx)

    • SM Team Charter (survey)

    • Current Process Chart 

    • Analysis tools (Pareto Chart, Clustered Bar Chart, Sigma table)

    • Survey Methods Datalog (survey)

    • Improved Process Chart

    • Success Story story (survey and doc)

  • OFT 6.2b Cybersecurity Assessment (survey)

  • OFT_6.2b_Cybersecurity_Framework (.pdf)

  • OFT_6.2b_Cybersecurity_Assessment (.xlsx)

  • OFT_6.2c.1_Business_Continuity_Plan_Guide (.pdf)

  • OFT_6.2c.2_Business_Continuity_Plan_Worksheet(.pdf)

  • OFT_6.2c.3_Business_Impact_Analysis_Worksheet(.pdf)

  • OFT_6.1a_Operations_Excellence_Action_Plan (.xlsx)

  • OFT_7.1_PMS_Operations_Excellence_Metrics (.xlsx)

Module 1 -  6.2a Process Efficiency and Effectiveness

VALUE ADDED - (MANAGERS) - Organization Managers who successfully implement this OE21 Standard will understand and be able to accomplish the following Operational Effectiveness actions:

  • Ensure that key process for design, production, delivery, and support have optimized cycle time and lowest cost without loss of customer satisfaction, and product or service quality

  • Ensure that products, services, and programs are delivered to customers free from defects that cause customer dissatisfaction and loss of customers or prospects

  • Maintain efficient and effective process improvement methods for determining solutions to problems or issues including defects, service errors, rework and related quality indicators

Use the following OE21 Operational Effectiveness Tools:

  • CFT 3.2 Product_Service_Value_Contribution (.xlsx)

  • OFT 6.1a_Process_Designer

  • OFT_6.2a_Process_Improvement_Workbook (.xlsx)

  • OFT 6.2a SM Team Charter (survey) 

  • OFT 6.2a SM Datalog (survey)

  • OFT 6.2a SM story (survey)

  • OFT_6.1a_Operations_Excellence_Action_Plan (.xlsx)

  • OFT_7.1_PMS_Operations_Excellence_Metrics (.xlsx)

VALUE ADDED - (ORGANIZATIONS) - Organizations will benefit as their managers become "internal consultants" who have the knowledge and tools to help the organization achieve these capabilities and results:

  • Create a Team Charter for process improvement initiatives

  • Create Process Charts (current process before process improvement)

  • Conduct Analysis of defects, errors, etc. using Pareto Charts, Clustered Bar Charts and Sigma estimates

  • Conduct OE21 Innovation (brainstorming) sessions online to capture suggested process improvement ideas

  • Create Process Charts (after process improvement)

  • Create Success Stories for process improvement initiatives

  • Update the Operations Excellence Action Plan with Process Improvement results

  • Select and track Operational Effectiveness metrics (process improvement trends/action plans)

Module 2 -  6.2b Management of Information Systems

VALUE ADDED - (MANAGERS) - Organization Managers who successfully implement this OE21 Standard will understand and be able to accomplish the following Management Information System actions:

  • Ensure reliability and availability of information systems (hardware and software)

  • Ensure the security of information systems and the data they house

  • Protect information and assets by limiting cyberattacks and events

  • Minimize impact on the organization from cyberattacks and events

  • Create emergency preparedness for disasters or emergencies, including cybersecurity breaches

Use the following Operational Effectiveness Decision Support Tools:

  • OFT_6.2b_Cybersecurity_Framework (.pdf)

  • OFT 6.2b Cybersecurity Assessment (survey)

  • OFT_6.2b_Cybersecurity_Assessment Dashboard (.xlsx)

  • OFT 6.1a_Process_Designer

  • OFT_6.1a_Operations_Excellence_Action_Plan (.xlsx) - with management information systems actions

  • OFT_7.1_PMS_Operations_Excellence_Metrics (.xlsx) with added metrics for Mgmt Info. Systems

VALUE ADDED - (ORGANIZATIONS) - Organizations will benefit as their managers become "internal consultants" who have the knowledge and tools to help the organization achieve these capabilities and results:

  • Define requirements for reliability and availability of information systems

  • Use the N.I.S.T. Framework for Security and Cybersecurity

  • Conduct Cybersecurity Assessments

  • Create processes for Security and Cybersecurity Excellence 

  • Implement Operations Excellence Action Plan (added tasks for Mgmt. Info. Systems & Cybersecurity)

  • Implement PMS Operations Excellence Metrics (added measures for Mgmt Info and Cybersecurity)

Module 3 -  6.2c Safety and Emergency Preparedness

VALUE ADDED - (MANAGERS) - Organization Managers who successfully implement this OE21 Standard will understand and be able to help accomplish the following safety and emergency preparedness actions:

  • Implement a good Safety Manual and Accident Prevention Program

  • Implement a Business Continuity Program with preparations and recovery from disasters

  • implement a Disaster/Hazards Risk Analysis and Mitigation Plan

  • Help protect the organization's workforce, facilities, equipment, vehicles, and intellectual property 

 

Use the following Safety and Emergency Preparedness Support Tools:

  • OFT_6.2c.1_Business_Continuity_Plan_Guide (.pdf)

  • OFT_6.2c.2_Business_Continuity_Plan_Worksheet(.pdf)

  • OFT_6.2c.3_Business_Impact_Analysis_Worksheet(.pdf)

  • OFT_6.1a_Operations_Excellence_Action_Plan (.xlsx) - with safety and emergency preparedness actions

  • OFT_7.1_PMS_Operations_Excellence_Metrics (.xlsx) with  metrics for safety and emergency preparedness

VALUE ADDED - (ORGANIZATIONS) - Organizations will benefit as their managers become "internal consultants" who have the knowledge and tools to help the organization achieve these capabilities and results:

  • Create or revise the Safety Manual

  • Implement the Safety Program

  • Implement the Business Continuity Program

  • Implement the Disaster and Emergency Risk Analysis (FEMA guidelines)

  • Implement the Disaster and Emergency Plan for Significant Risks

  • Implement Operations Excellence Action Plan (with safety and emergency preparation actions)

  • Implement PMS Operations Excellence Metrics (with safety and emergency preparation metrics)

Module 4 -  7.1 Product, Service and Process Results

VALUE ADDED - (MANAGERS) - Organization Managers who successfully implement this OE21 Standard will understand and be able to accomplish the following operations focused results actions:

  • Provides Trend Chart results for Baldrige Framework Item 7.1 Product, Service Process-Focused Results

  • Conduct Organization Performance Reviews of Key Process Indicators (KPIs)

  • Implement continuous improvement toward excellence of results

  • Ensures that the organization is focused on results

  • Aligns results targets (goals) with key organization needs

  • Improves decision making based on facts and trends of key results

  • Creates opportunities for Innovation to solve problems or improve performance in all areas of the organization

Use the following Operations Excellence (Operational Effectiveness) Decision Support Tools:

  • OFT 7.1 PMS Product, Service, Process Metrics (trend charts; action plans)

VALUE ADDED - (ORGANIZATIONS) - Organizations will benefit as their managers become "internal consultants" who have the knowledge and tools to help the organization achieve these capabilities and results:

  • Select good measures for product, service, and processes focused results, including customer-related, process effectiveness and efficiency, productivity, cycle time and other appropriate measures of process effectiveness, efficiency, security and cybersecurity, management information systems, safety, and emergency preparedness and innovation. 

  • Select and implement a Performance Measurement System (PMS) - or uses the OE21 PMS spreadsheet model for tracking trends and action plans for work processes and operational effectiveness. 

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